Technical Support
The NSIT Support Line provides assistance for basic computing problems encountered by U of C students, faculty, and staff as they go about their day-to-day work. This includes dial-up access through the University modem pool; on-campus network connectivity; accessing email with webmail or Thunderbird; and basic word processing, spreadsheets, and utilities. Please note: If you are a graduate student, your division may have its own tech support setup. Please refer to http://www.uchicago.edu/uchi/computing/orgs.html to find technical information for your division.
The NSIT Support Line also functions as a triage for the NSIT Solution Center Service Department to determine whether a given problem is hardware or software in origin.
The NSIT Support Line is open from 8:30 a.m. to 6:00 p.m., Monday through Friday. They can be contacted:
By web: http://support.uchicago.edu/
By email: support@uchicago.edu
By telephone: (773) 834-TECH (834-8324)
Please note that the NSIT Support Line can only provide support by phone, email, or over the web; unfortunately, they do not have the resources to do hands-on support or software installations.
The NSIT Solution Center Service Department is staffed by certified technicians and manufacturer-authorized as an Apple, Dell, IBM/Lenovo laptop, and Hewlett-Packard service provider. (We are only authorized to service HP printers, not other HP hardware.) All hardware-related repairs of these brands are covered by the manufacturer per the manufacturer's warranty agreement. All out-of-warranty repairs are covered for a period of 90 days. The service department is also authorized to provide Dell Premier Access Service and may provide service on many other makes and models of equipment that are out of the manufacturer's warranty. Please contact the CCS Service Department at (773) 702-7171 for further details.
